Refund policy

RETURN POLICY

At JaneBee Ranch Designs, LLC, we take pride in crafting custom-made goods and providing personalized services tailored specifically to your needs. Each item we create is a unique piece of artistry, meticulously designed to meet your expectations. We partner with trusted off-site production facilities in order to offer clients the highest quality of professional-grade products.

As a result of this customized approach, we do not offer returns or exchanges for our products and services unless the received item significantly deviates from its description or exhibits a defect that affects its functionality. We stand by the quality of our work and are committed to ensuring your complete satisfaction with your purchase.

Conditions for Returns:

1. Incorrect Product: If you receive an item that is substantially different from what was described in your order, please contact us within five (5) days of receiving the product.

2. Defective Product: In the rare event that you encounter a defect in a product that affects its intended use, please notify us within five (5) days of receiving the product.

Return Process:

1. Contact our Customer Support team at info@janebeedesigns.com to report the issue and request a return.

2. Provide your order number, a description of the problem, and any supporting photographs, if applicable.

3. Our team will review your request and may request further information if necessary.

4. If your return request is approved, we will provide you with instructions on how to return the item.

Refund or Replacement:

Upon receiving the returned item and confirming the issue, we will either:

- Refund: We will provide a refund of store credit for the full purchase price, including any applicable shipping charges, to the original buyer.

- Replacement: If you prefer, we can provide a replacement item that meets the correct description and quality standards.

Please allow thirty (30) days for us to process your return and issue a store credit refund or replacement.

If you have any questions or concerns about our return policy or need assistance with a return request, please don't hesitate to contact our Customer Support team at info@janebeedesigns.com.

Thank you for choosing JaneBee Ranch Designs, LLC! We appreciate your trust in our custom-made goods and services.